Refund policy

Refund and Return Policy for SeskyTan

Thank you for shopping with SeskyTan! We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below.

1. Returns

• We accept returns on eligible products within 14 days of delivery. To initiate a return, please contact us at seskytan@gmail.com to obtain a Return Authorization Number (RAN) and instructions on how to return your item.
• Products must be returned in their original, unused condition with all packaging intact. Items that are damaged, used, or not in their original packaging may not be eligible for a return.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable. If you received a free shipping promotion, the original shipping cost will be deducted from your refund.

3. Exchanges

• At this time, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the desired item.

4. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, either by issuing a refund or sending a replacement.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

6. International Returns

• For international orders, please be aware that return shipping costs and any applicable customs duties are the customer’s responsibility.

7. Final Sale Items

• Certain items may be marked as final sale and are not eligible for return or refund. These will be clearly indicated on the product page.

If you have any questions or need assistance with your return or refund, please contact our customer service team at seskytan@gmail.com. We are here to ensure a smooth and satisfactory experience with SeskyTan!